Terms and Conditions
Effective 1st October 2025
1. Who we are
AI Career Pro (ABN 46680399259) of PO BOX 7087, Redhead, NSW 2290, Australia ("AI Career Pro", "we", "us", "our") operates the website at aicareer.pro and related sub‑domains (collectively, the "Website") and provides an online e‑learning and career development platform and related services (the "Services").
2. Agreement
By accessing or using the Website or creating an account, you ("you" or the "Customer") agree to these Terms and Conditions ("Terms"). If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation, in which case "you" means that organisation. If you do not agree, do not use the Services. In these Terms, Customer includes its Authorised Users; the Customer is responsible for all use of the Services under its account.
3. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., by email or in‑product notice). The updated Terms will apply from the effective date stated. Your continued use after the effective date constitutes acceptance.
4. Eligibility
You must be 18 years or older to use the Services. If you are under 18, you may only use the Services with the consent and supervision of a parent or legal guardian who accepts these Terms on your behalf.
5. Accounts and security
5.1 You must provide accurate, current and complete information when creating your account and keep it up to date.
5.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Each account is for a single named user only. You must not share your account or login credentials with any other person or allow anyone else to access the Services using your account. Notify us immediately at learn@aicareer.pro if you suspect unauthorised use. We may suspend or terminate access if we reasonably believe your account is compromised or these Terms are breached.
6. Plans, pricing and billing
6.1 Plans & Fees. We offer various subscription plans as described on the Website (each, a "Plan"). Prices are shown in USD. We may update prices or Plans from time to time. Changes will not affect your current billing cycle; they will take effect on renewal. Prices shown at checkout include any applicable GST for Australian customers. For customers outside Australia, prices include sales or value-added taxes unless stated; any such taxes will be calculated and shown at checkout (if applicable) and collected by us or our payment processor.
6.2 One‑off purchases (no Plan). We also offer certain products or modules for a single upfront fee (each, a "One‑off Product"). One‑off Products do not auto‑renew. Unless otherwise stated on the product page, One‑off Products include access to the purchased course content for a minimum of 12 months from the purchase date, including content updates released during that period. After the 12-month access period ends, continued access (including to updates) is at our discretion and may require a new purchase or subscription; your rights to any downloaded files remain as set out in clause 11 and Annex B.
6.3 Payment. You authorise us (and our payment processor) to charge all fees due for your selected Plan and/or One‑off Products to your chosen payment method. For Plans, you acknowledge recurring charges each billing period until cancellation under clause 7.
6.4 Failed payments. If a payment fails, we may retry, notify you, and/or suspend access until payment is successful. We may charge reasonable late fees or interest where permitted by law. If you dispute a charge with your card issuer, we may suspend access pending resolution. We will work with you in good faith to resolve billing disputes promptly.
6.5 Delivery/Access. Unless otherwise stated, One‑off Products are digital and deemed delivered when made available for access or download in your account or when we confirm enrolment/access.
7. Trials, upgrades, downgrades, cancellations and refunds
7.1 Free trials. If offered, trials convert to a paid Plan at the end of the trial unless you cancel before the trial ends. Trials are limited to one per user/organisation. We will notify you in-product or by email before the trial ends and the first charge is made.
7.2 Upgrades/Downgrades (Plans). Upgrades take effect immediately with a pro‑rated charge. Downgrades take effect on the next renewal.
7.3 Cancellation (Plans). You may cancel at any time via the account settings or by emailing learn@aicareer.pro. Your access continues until the end of the current paid period; thereafter your subscription will not renew.
7.4 Refunds (Plans). Except as required by the Australian Consumer Law (ACL) or where we expressly state otherwise, Plan fees are non‑refundable. Nothing in these Terms limits your rights under the ACL.
7.5 Refunds and returns (One‑off Products). For digital One‑off Products, fees are non‑refundable once access is granted or a download occurs, except as required by the ACL (e.g., where a product is not of acceptable quality, not fit for purpose, or does not match its description). If you experience technical issues preventing access or a duplicate purchase, contact learn@aicareer.pro within a reasonable time so we can assist or provide a remedy consistent with the ACL.
7.6 Change‑of‑mind. Unless we state otherwise on the product page or are required by law, change‑of‑mind refunds are not available for digital One‑off Products.
8. Consumer guarantees (ACL)
Nothing in these Terms excludes, restricts or modifies any non‑excludable statutory guarantees, warranties or rights you have under the Competition and Consumer Act 2010 (Cth) (including the ACL). If we fail to comply with a consumer guarantee, your remedies are those provided by law. Where permitted, and in respect of Services supplied other than for personal, domestic or household use or consumption, our liability is limited to re‑supplying the Services or paying the cost of re‑supply.
9. Acceptable use
9.1 You must not: (a) violate any applicable law; (b) infringe intellectual property or privacy rights; (c) upload unlawful, defamatory, obscene, hateful, harassing or otherwise objectionable content; (d) attempt to gain unauthorised access to the Services or related systems; (e) use the Services to send spam or unsolicited communications; (f) misrepresent your identity; or (g) use the Services to create or disseminate malware or to exploit vulnerabilities.
9.2 Academic integrity. You must not use the Services to cheat on assessments or to misrepresent your skills, credentials or experience.
9.3 Automated access. You must not scrape, crawl, or use bots to access the Services, or attempt to bypass rate limits or technical protections.
9.4 Benchmarking/competing services. You must not use the Services to benchmark or build a competing product or service, except to the extent permitted by law.
9.5 Sanctions/export. You represent you are not located in, or a resident of, a country or region subject to comprehensive sanctions, and are not a denied/restricted party. You must not use the Services in violation of Australian or applicable international export/sanctions laws.
10. User content
10.1 Your content. You retain ownership of content you or your Authorised Users submit to the Services ("User Content"). You grant us a worldwide, non‑exclusive, royalty‑free licence to host, store, reproduce, display and otherwise use User Content solely to provide and improve the Services and as otherwise permitted by these Terms.
10.2 Feedback. If you provide suggestions or feedback, you grant us an unrestricted, perpetual, irrevocable, transferable, royalty‑free licence to use it without obligation to you.
10.3 AI model training. We do not use your personal User Content to train our models. We may use aggregated and de-identified usage data to improve and develop the Services.
10.4 Downloads and backups. You are responsible for maintaining your own backups of any downloadable materials included with a One‑off Product. We may change or retire hosted materials as described in clause 15.
11. Intellectual property
11.1 Our IP. The Services, Website, and all content we provide (including text, graphics, logos, videos, software and course materials) are owned by us or our licensors and are protected by Australian and international IP laws. All rights not expressly granted are reserved.
11.2 Licence to use the Services (Plans). Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable licence to access and use the Services for your internal educational or business purposes during your paid or trial term. You must not copy, modify, distribute, reverse engineer, decompile or create derivative works from the Services except to the extent permitted by law.
11.3 Licence for One‑off Products (digital). Where a One‑off Product includes downloadable or persistent access content, we grant you a perpetual (for the life of the product), non‑exclusive, non‑transferable licence to use that content for your personal, non‑commercial use (or, if purchased by a business, for your internal, non‑commercial use) subject to these Terms, Annex B (Customerer Internal‑Use Licence (Non‑Commercial)), and any usage restrictions on the product page. For clarity, Annex B prohibits external redistribution, sublicensing or resale, and provides that perpetual rights do not survive a material breach. We may revoke this licence if you materially breach these Terms or Annex B (e.g., unauthorised redistribution, resale or public sharing).
11.4 Third‑party materials. Third‑party content and trademarks remain the property of their respective owners. Use may be subject to the third party’s terms.
12. Third‑party services and links
The Services may integrate with or link to third‑party websites or services. We are not responsible for those services. Your use of them is at your risk and may be governed by separate terms and privacy policies.
13. Privacy and data protection
13.1 We handle personal information in accordance with our Privacy Policy (see aicareer.pro/privacy), the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
13.2 You consent to our collection, use and disclosure of personal information as described in our Privacy Policy. Where we act as a processor on your behalf, we will process personal information only on your lawful instructions.
13.3 You represent that you have obtained all necessary consents and provided all required notices to upload and process personal information in the Services.
14. Security
We implement administrative, technical and organisational safeguards designed to protect the Services and your data. No method of transmission or storage is completely secure. You are responsible for configuring your information technology, using up‑to‑date antivirus software and keeping your credentials safe.
15. Availability; maintenance; beta features
15.1 We aim for high availability but the Services are provided on an "as is" and "as available" basis. We may suspend the Services for maintenance, security or operational reasons and will try to give prior notice where practicable. For unplanned outages exceeding 24 consecutive hours during your paid term, you may request a service credit equal to a pro-rata portion of the monthly fee for the affected period. Service credits are your sole remedy for availability issues, to the extent permitted by law.
15.2 We may offer beta or pre‑release features. They are provided for evaluation without warranties and may be changed or discontinued at any time.
15.3 Product updates and retirement. We continually improve our courses and materials. For One‑off Products that provide continuing online access, we may update, replace or retire materials. Where retirement would materially reduce access to a purchased One‑off Product, we will provide reasonable notice and, where practicable, a download option, alternate equivalent content, or a pro‑rata remedy consistent with the ACL.
16. No professional advice
Content provided through the Services is for general informational and educational purposes only and does not constitute career, legal, financial or other professional advice. You should obtain professional advice before acting on information obtained through the Services.
17. Indemnity
To the extent permitted by law, you indemnify us and our officers, employees and contractors from and against losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your unlawful conduct; or (c) any claim that your User Content infringes third‑party rights.
18. Limitation of liability
18.1 Subject to clause 8 and to the extent permitted by law, we exclude all warranties, guarantees and representations not expressly set out in these Terms.
18.2 To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, loss of profits, revenue, goodwill, data or business interruption.
18.3 To the extent permitted by law, our aggregate liability arising out of or in connection with the Services or these Terms is limited to the greater of (a) USD $100; or (b) the fees you paid to us in the 12 months preceding the event giving rise to the liability.
18.4 Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
19. Suspension and termination
We may suspend or terminate your access immediately if: (a) you materially breach these Terms; (b) required by law; or (c) non‑payment. You may terminate by cancelling your subscription (clause 7). On termination, your right to use the Services ceases.
20. Communications
20.1 Notices to us must be sent to learn@aicareer.pro. A notice is deemed received when sent if sent on a New South Wales business day before 5:00pm Sydney time, otherwise on the next New South Wales business day, unless the sender receives a delivery failure/bounce‑back.
20.2 We may send you service communications and administrative messages. You may opt out of marketing emails by using the unsubscribe link.
21. Link to our Website
You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement where none exists. Deep‑linking to specific pages is permitted unless we notify you otherwise.
22. General
22.1 Entire agreement. These Terms plus any order form or specific Plan terms constitute the entire agreement and supersede prior agreements for the subject matter.
22.2 Severability. If any provision is held invalid or unenforceable, it will be severed and the remainder will continue in effect.
22.3 No waiver. A failure to exercise or delay in exercising a right is not a waiver.
22.4 Assignment. You must not assign or transfer your rights without our prior written consent. We may assign our rights and obligations on notice, including in connection with a merger, acquisition or sale of assets.
22.5 Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control (including acts of God, labour disputes, internet failures, government acts, pandemics, etc.).
22.6 Informal resolution. Before commencing proceedings (other than to seek urgent relief), the parties agree to attempt in good faith to resolve disputes by discussing them via email within 30 days.
23. Governing law and jurisdiction
These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non‑exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. Consumers may also have rights to bring claims in their local courts under applicable law.
24. Contact us
Questions about these Terms? Email learn@aicareer.pro
Annex A – Definitions
Account means the user profile you create to access the Services.
Authorised User means an individual who is authorised by the Customer to use the Services under the Customer’s account or Plan.
Customer means the person or entity that enters into these Terms (i.e., “you” as defined in clause 2) and, where applicable, on whose behalf Authorised Users access the Services.
Documentation means any user guides or policies we provide.
Digital One‑off Product means a non‑recurring product purchased for a single fee that provides downloadable files and/or continuing access to specific content described at checkout.
Intellectual Property Rights means all rights subsisting in copyright, trade marks, designs, patents, trade secrets and other intellectual property.
Materials means any downloadable or self-hosted content provided by AI Career Pro under a Plan or One-off Product, as further governed by Annex B.
One‑off Product has the meaning in clause 6.
Personal information has the meaning given in the Privacy Act 1988 (Cth)
Plan has the meaning in clause 6.
User Content means any content submitted or made available to the Services by the Customer or its Authorised Users (see clause 10).
Annex B – Customer Internal‑Use Licence (Non‑Commercial)
This Annex applies to any downloadable or otherwise self‑hosted materials you obtain from AI Career Pro (the Materials), whether as part of an active subscription/Plan or a One‑off Product. Capitalised terms have the meaning given in the Terms.
1. Grant of licence
By accessing the Materials, you (the Customer) receives a non‑exclusive, non‑transferable, non‑sublicensable licence to use, copy and adapt the Materials for internal, non‑commercial purposes within the Customer’s organisation.
2. Restrictions
No commercial use. You must not sell, license, monetise or otherwise exploit the Materials or derivatives for a fee or other commercial advantage, including in client work‑for‑hire or external consulting deliverables.
No external redistribution. Do not share the Materials or derivatives outside the Customer’s organisation, including posting them publicly or to third‑party platforms or repositories.
No sublicensing or assignment without our prior written consent.
Attribution (if asserting copyright). If the Customer elects to assert copyright on a derivative incorporating substantial portions of the Materials, include the notice: “© [Your Name/Brand], used with permission of AI Career Pro”.
3. Perpetual nature
Rights to versions of the Materials obtained during an active subscription (or via a valid One‑off Product purchase) are perpetual and continue after the subscription ends. Post‑termination access to updates, support or new versions is not included unless you maintain an active subscription or make a new purchase.
4. No professional advice
The Materials are educational/informational only and do not constitute professional, legal, financial, medical or other regulated advice. The Customer is solely responsible for its use and outcomes.
5. Compliance
The Customer is responsible for ensuring its use complies with applicable laws, industry standards and its internal policies.
6. Warranty disclaimer (subject to the ACL)
To the maximum extent permitted by law and subject to the Australian Consumer Law (ACL), the Materials are provided “as is” and “as available,” with all faults. AI Career Pro and its licensors disclaim all warranties, express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non‑infringement, and any warranties arising from course of dealing or usage of trade. Nothing in this Annex excludes, restricts or modifies any non‑excludable rights under the ACL.
7. Limitation of liability (subject to the ACL)
To the maximum extent permitted by law and subject to the ACL, AI Career Pro is not liable for any indirect, incidental, special, consequential, exemplary or punitive damages; loss of profits, revenue, goodwill or data; or business interruption, even if advised of the possibility. In all events, AI Career Pro’s aggregate liability arising out of or relating to the Materials or this licence will not exceed the greater of (a) the fees paid by the Customer to AI Career Pro for the relevant subscription/One‑off Product in the 12 months before the event giving rise to liability; or (b) USD $100.
8. Indemnity by Customer
The Customer will defend, indemnify and hold harmless AI Career Pro, its affiliates, and their officers, directors, employees and agents from and against any third‑party claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) the Customer’s use of the Materials (including derivatives or outputs); (b) the Customer’s breach of this Annex; or (c) the Customer’s violation of applicable law or third‑party rights.
9. Termination for breach
This licence is irrevocable except in the event of breach. Upon a material breach that remains uncured 14 days after written notice, this licence terminates and the Customer must cease use and delete copies of the Materials. Perpetual rights do not survive termination for breach.
10. IP ownership
Except for the limited rights granted above, all right, title and interest in and to the Materials remain with AI Career Pro. Trademarks are not licensed.
11. General
This Annex is governed by the laws of New South Wales, Australia. If any provision is unenforceable, the remainder stays in effect. This Annex is the entire agreement on the subject matter and may be modified only in a signed writing. This Annex forms part of and is incorporated into the Terms.